Bristow Ranks First in 2015 Oilfield Products & Services Customer Satisfaction Survey
January 18, 2016
EnergyPoint Research ranked Bristow first in helicopter services in the oilfield services segment in its 2015 Oilfield Products & Services Customer Satisfaction Survey, citing the companies best positioned for the difficult year ahead.
"To a large extent, this year's survey results highlight winning suppliers' abilities to manage on behalf of customers even in times of deep declines in activity," said Doug Sheridan, managing director and founder of EnergyPoint. "As these suppliers implemented their own cutbacks and dealt with those of their customers, they were also asked to develop new and improved ways of delivering their products and services," said Sheridan. "These advances in quality, efficiency and process will be the foundation upon which future industry growth is built."
EnergyPoint's closely followed oilfield product and services survey, which has been conducted annually since 2003, is the only study of its kind focused on the oil and gas industry's satisfaction with major upstream oilfield suppliers. Survey respondents rate suppliers in four segments: onshore contract drillers, offshore contract drillers, oilfield products and oilfield services. Suppliers were evaluated in various areas such as total satisfaction, pricing and contract terms, performance and reliability, technology, engineering and design, job quality, safety and environmental, service and professionalism, post-sale support and corporate capabilities.